Grand Mondial Casino Identity Verification Policy

T: Grand Mondial Casino Identity Verification for New Zealand Users

D: Identity verification requirements, document standards, submission procedures, and compliance obligations for Grand Mondial Casino account holders in New Zealand.

H1: Grand Mondial Casino Identity Verification Policy

This policy sets out the identity verification requirements for all Grand Mondial Casino account holders. Verification is mandatory before any withdrawal request is processed. The procedures outlined in this document apply to all customers, with additional requirements imposed where local regulations demand enhanced due diligence.

1. Verification Requirement

All customers must complete identity verification before a first withdrawal. The verification process may be initiated through one or more of the following channels:

• Account notification or on-site pop-up message
• Email sent to the registered account address
• SMS sent to the registered mobile number
• Direct telephone contact

Failure to complete verification within the timeframe specified in the relevant communication may result in withdrawal delays or account restrictions.

2. Required Documentation

2.1. Government-Issued Identification

Customers must provide one of the following valid government-issued identity documents:

• Passport (photo page showing full name, date of birth, photograph, and document number)
• Driver’s license (both sides if information appears on the reverse)
• National identity card (both sides)

All identification documents must be current and valid. Expired documents are not accepted.

2.2. Proof of Residence

Customers must provide proof of residential address dated within the last six months. Acceptable documents include:

• Utility bill (electricity, water, gas, landline telephone)
• Bank statement
• Government-issued correspondence displaying name and address

Digital bank statements and utility bills are accepted, provided they clearly display the issuing institution’s branding and customer details.

2.3. Proof of Payment Method Ownership

Documentation confirming ownership of the financial account or payment method used to deposit funds may be requested. This requirement may apply, including but not limited to, in the following situations:

• First withdrawal request
• Change of payment method
• Deposits exceeding specified thresholds
• Routine compliance reviews

Acceptable proof of payment method ownership includes bank card images (showing only the first six and last four digits, with middle digits obscured) or bank statements showing the account holder name and account number.

3. Document Standards

All submitted documents must meet the following quality standards:

• Clear and legible, with all text readable
• Complete, showing all four corners of the document
• Unaltered and free from digital manipulation
• In colour where the original document is in colour
• Submitted in an accepted file format (JPEG, PNG, PDF)

Documents that do not meet these standards will be rejected, and customers will be required to resubmit compliant copies.

4. Submission Procedure

Verification documents must be submitted via email to [email protected]. Documents may also be uploaded directly through the account management area accessible after login.

When submitting documents by email, customers should:

• Use the email address registered to the account
• Include the account username in the subject line
• Attach all required documents in a single email where possible
• Ensure file sizes comply with email attachment limits

Documents submitted through live chat or other communication channels are not accepted.

5. Document Processing and Assessment

Submitted documents are reviewed by the compliance team. Documents are assessed for authenticity, validity, legibility, and compliance with the standards set out in section 3 of this policy.

Where documents are rejected, the customer will be notified via email with the specific reasons for rejection and instructions for resubmission. Customers must provide compliant documentation to proceed with withdrawal requests.

No estimated processing timeframes are provided. Verification duration depends on document quality, completeness, and the volume of requests under review.

6. Data Handling and Retention

Documents submitted for verification purposes are processed in accordance with applicable data protection regulations. Verification documents are retained for the duration required by licensing and regulatory obligations.

Customers seeking information about how verification documents are stored, processed, or retained should refer to the Privacy Policy or contact [email protected].

7. Regulatory Compliance

Identity verification is required to satisfy obligations under anti-money laundering regulations, responsible gaming frameworks, and licensing conditions imposed by the Kahnawake Gaming Commission. Customers in New Zealand must ensure that their participation complies with local laws governing online gambling.

Customers who are unable or unwilling to provide the required verification documents will not be permitted to withdraw funds and may be subject to account closure.

8. Customer Obligations

Customers are responsible for:

• Providing accurate and current documentation
• Responding to verification requests within the specified timeframe
• Ensuring documents meet the quality standards outlined in this policy
• Notifying the platform of changes to personal details or residential address
• Maintaining access to the email address registered to the account

Provision of false, forged, or misleading documentation constitutes a material breach of the applicable terms and conditions and may result in account termination and forfeiture of funds.

9. Contact Information

Verification-related queries should be directed to [email protected]. General account or casino-related questions may be sent to [email protected].

This policy is administered by Casino Rewards on behalf of Grand Mondial Casino. All verification procedures are conducted in accordance with Casino Rewards standardized compliance framework applicable across member casinos.